TECHNOLOGICAL innovation in the past few years has had a huge impact on our lives, and this will continue, says Vodafone Fiji’s chief commercial officer Ronald Prasad.
Vodafone Fiji yesterday introduced, what is believed to be Fiji’s first artificial intelligence (AI) driven contact centre chatbot – Joe – which according to Mr Prasad, is the biggest digital launch of the month for the company.
Mr Prasad said “Joe” was integrated into several backend systems using a series of application program interface (API’s), which powered it to provide both static FAQs based responses and dynamic information.
Read the full report in today’s edition of The Fiji Times.
