THE top three complaints received by the Consumer Council of Fiji in the 2016-2017 financial year included food and drinks (472), landlord/tenancy (470), and household electronic goods (301), according to the council’s CEO.
While making a submission on the 2016-2017 annual report to the parliamentary Standing Committee on Social Affairs today, CEO Seema Shandil said the council had received a total of 3024 complaints worth about $7 million regarding faulty products and dissatisfactory services in the 2016-2017 financial year.
Of the 3024 complaints received, 2635 complaints or 87 per cent were resolved successfully, Ms Shandil said.
For the remaining 389 cases, 160 cases were referred to other relevant agencies, 118 cases were referred to the Small Claims Tribunal, some were closed because they were deemed weak due to lack of evidence, and others were still pending because of their complicated nature.
Other complaints received by the council related to mobile products such as phones and tablets, hardware materials, non-food issues such as expired products and increase in prices, water issues such as high bills, second-hand motor vehicles, and television services such as incorrect billing and poor customer service.
