Vodafone Fiji had 833,000 subscribers and recorded a consolidated revenue of $351 million as at March 31, 2020.
The company said in its annual report there was an increase in smartphone penetration on Vodafone Fiji’s network to more than 80 per cent.
“This is evident from the data and revenue growth achieved this financial year as customers take full advantage of Vodafone Fiji’s high-speed internet services and lucrative data packages,” said Vodafone.
“Vodafone Fiji has always been the technology leader and first to market.
“Last year we rolled out Fiji’s first chatbot artificial intelligence to automate and takeover routine tasks in our contact centre.”
The company said the impact of COVID-19 had enormously affected Fiji’s largest hospitality and tourism industries and closed borders.
“Taking this into consideration, Vodafone Fiji acted swiftly to re-strategise and reduce all non-essential expenditure across the business in order to ensure that the business remains in a sound financial state while, at the same time, redirected resources to capitalise on new and emerging opportunities.”
The company said with the exponential demand for digital services, because of the current pandemic, Vodafone Fiji was well positioned to meet customer demand through its expanded network infrastructure and innovative products and services.
Vodafone Fiji said the next “technological evolution” for mobile networks was to deploy 5G services.
“Supported largely by the back end and access infrastructure already in place, Vodafone is future ready for 5G, should demand materialise.
“5G will enable average download speeds in excess of 1Gbps, combined with extremely low latency for real time services.”
Amalgamated Telecom Holdings owns 51 per cent in Vodafone Fiji while 49 per cent is held by Fiji National Provident Fund.
