THE grand old lady, Grand Pacific Hotel, is the proud recipient of the Hotels.com 2016 Outstanding Award and a guest satisfaction rating of 4.6 out of 5, the highest achieved in Fiji.
GPH general manager Peter Gee was proud to accept the award on behalf of the entire hotel’s team.
Mr Gee said it was a testament to their commitment to the hotel’s vision to be “the pride of Suva, a symbol of Fiji and an icon of the South Pacific” and was wonderful recognition of the work done since the hotel’s reopening in mid-2014.
This annual rating draws on the feedback of those guests who book their accommodation through Hotels.com, a leading provider of hotel accommodation worldwide that offers booking services through its network of localised websites and telephone call centres and represents hundreds of thousands properties worldwide.
Pacific Islands for Hotels.com market manager Munish Chetty presented the award.
Mr Chetty said they were pleased that Grand Pacific Hotel was one of the most loved by their customers.
“You have been recognised for delivering great levels of service and an excellent all-round experience,” he said yesterday.
The Grand Pacific Hotel has been an icon of the South Pacific for more than a century.
Totally rebuilt, the Grand Pacific Hotel reopened in May 2014 and has already regained its place as the “grand old lady” of the Pacific, blending fascinating colonial architecture and history with magnificent Fijian hospitality and friendliness.
As the newest major five-star hotel to have opened in Fiji, the quality of their services and facilities have already been acknowledged.
It is the TripAdvisor and Booking.com’s top rated hotel in Suva and their Expedia’s Guest Rating ranks the GPH in the top 20 hotels in Fiji.
