Interesting to note that the Fiji Revenue & Customs Authority is now Fiji Revenue & Customs Service.
Good on you.
Now that you are a service, deliver to the utmost, all your services.
Customer Care staff members should have a smile on their faces and know their job. If I come enquiring, you must have an answer, not say, “wait, I just ask my boss”.
Telephones should be answered on the second ring and if I ask for someone, that person should be available, if not then tell me or simply say, “he is not available, how can I help you”.
And you better be able to help me. No passing it on to telephone extensions and then I get transferred again.
This is what a service is about.
As for the Land Transport Authority and Housing Authority and all the other statuary bodies that still carry the authority tag, follow FRCS and change your name, don’t worry, name change can be done overnight, attitudes will follow.
With some extra workshops on customer service training over time, attitudes that were authoritative will soon become a service.
Thank you to the Government for bringing this about.
People don’t like change, but it must be done.
And when you see me enter your office, you better say hello and smile like hell.
