TOWER Insurance has announced a new partnership with Sedgwick, a global leader in loss adjusting, to ensure fast claims assessments for Tower customers during large weather events.
The new partnership means Tower will have access to additional support from Sedgwick’s loss adjusters across New Zealand and the Pacific, the company said in a statement.
External loss adjusters are typically used in the insurance industry for continuity of service in times of increased demand, for example, during stormy weather.
“As a forward-thinking insurer, we are thrilled to partner with Sedgwick to help ensure we continue to be there for our customers, no matter what,” Tower chief claims officer Steve Wilson said.
“The Tower team will still be with you every step of the way to progress and settle your claim. This partnership means we can assess damage and start the claims process faster during claims peaks, with more loss adjusting resource ready to go, if needed.”
Tower stated the new partnership will benefit all its customers throughout New Zealand and the Pacific, including in smaller locations where Tower may not have a large in-region assessing or loss adjusting team.
“The increased assessing resource also means specialist Tower assessors are focused on handling more complex claims,” it stated.
Sedgwick New Zealand chief executive officer Philip van Zyl said they were delighted to “support Tower, as a trusted Kiwi business that shares our commitment to helping communities rebuild after a loss”.
“Through this partnership, we will combine our strengths and expertise to drive better outcomes for all stakeholders.
“It is about making recovery smoother, more accessible, and more effective for everyone impacted,” Mr van Zyl said.
Note: This article was first published on the print version of the Fiji Times dated June 10, 2025
