ANZ is warning customers across the Pacific to be vigilant against scams following the global tech outage over the weekend.
ANZ regional executive Pacific, Sarah Stubbings, said while ANZ services were largely unaffected, it continued to monitor and manage any impact to its customers.
“We also want to remind customers to be vigilant as scammers may use this global incident to their advantage and we should stay alert.
“Remember, ANZ will never contact customers asking for their account details or their log in details for ANZ Internet Banking or the ANZ Pacific App, and we will never ask customers to click on a link.”
Ms Stubbings cautioned customers to “be extra diligent”.
“If something doesn’t seem right, or is unexpected, question it.”
ANZ customers can call the ANZ Contact Centre, visit their nearest branch or use BankMail through ANZ Internet Banking or ANZ Pacific App to securely send and receive messages from ANZ if the notice suspicious activity on their account, or if they feel they may have responded to a scammer.
ANZ’s advice to customers:
ANZ will never:
Ask you for your banking PINs, passwords or security codes.
Send you a link to log on to ANZ Internet Banking – always type the URL (anz.co.nz) into your browser.
Ask you to download any software onto your devices. Ask you to give us remote access to your devices.
