The Consumer Council of Fiji is calling for an urgent review of Fiji’s e-ticketing system for public buses.
The Council said it now considers the situation urgent and unacceptable.
The Council said it conducted a snap survey in Suva, Lautoka, and Labasa.
“Consumers are struggling with a system that was supposed to make their lives easier,” said Seema Shandil, CEO of the Consumer Council of Fiji.
“While we fully support the growing digital economy and our collective move towards a cashless society, we cannot ignore the challenges faced by ordinary people in accessing this basic service.”
“When the system fails, it doesn’t just inconvenience people, it disrupts livelihoods.”
The Council is asking Vodafone Fiji to address these issues urgently, transparently, and in consultation with the public.”
“The Council is particularly concerned about the disproportionate impact on elderly passengers and rural communities, who face the greatest barriers to access and the least digital support.”
“The future of transport must be inclusive, accessible, and consumer centred.”
“We are calling on service providers to listen to the people who rely on these services daily and take decisive steps to fix what is broken.”
