Concerns over accessibility and communication barriers were brought to the forefront during Electoral Law Reform consultations at Nadele in Sabeto, Nadi this week.
The attendees voiced the need for more effective channels for people to engage with the authorities, particularly those in remote areas with limited resources.
Rangita Sharma highlighted the challenges faced by many in her community.
“They don’t have access to the internet or anything, how will they email?” she said.
Ms Sharma also raised concerns about the poor infrastructure within the community.
“We have very, very bad roads, so we don’t know where to go.”
Ms Sharma said there were also physical barriers that prevented some citizens from accessing information or seeking assistance.
“Who is looking after it now? Who is looking after our village?
“Nobody takes action. Even sometimes the power, no power, no water.
“Nobody is coming unless and until we call.
“We need someone who can look after this area.”
Ms Sharma said a toll-free service would provide cost-effective and accessible means for people, regardless of their financial situation or access to technology, to connect with the authorities.
“If they can even give toll-free numbers because some people don’t have the funds.”
