Fiji Airways says it will implement service enhancements across its business for the next 12 months in order to achieve APEX WorldClass accreditation by October 2023.
The announcement was made by managing director and chief executive officer Andre Viljoen as a Fiji Day pledge.
“APEX WorldClass accreditation is the new NorthStar for Fiji Airways. It is an elite group of airlines, which have been recognised as the best in the aviation industry, and I see no reason why Fiji Airways can’t reach this benchmark,” Mr Viljoen said.
“We chose Fiji Day to announce this new journey and make this national pledge because this is more than an attempt to improve global ratings for the airline. It is a commitment to Fiji and its people that Fiji Airways, the flag-bearer, will always strive to present the best of the nation to the world.”
Mr Viljoen adds the pursuit for WorldClass 2023 is embedded in a vision born six years ago when Fiji Airways ranked 100th in the world.
“We made a decision in 2016 that the national carrier was not going to be just another small airline, and that we would never be satisfied with the status quo.
“Since then, we have continuously introduced improvements in every aspect of our business to be recognised among the best in the world.
“We have introduced new generation Airbus A350 XWBs, and Boeing Max 737 aircraft, and invested in the Fiji Airways Aviation Academy, which is a state-of-the-art facility.
“These investments and the substantial service awards have elevated aviation in Fiji to match the best in the world.
“We punch above our weight and are among the industry giants.”
He said the APEX WorldClass accreditation is the preeminent international recognition that all major airlines desire.
“It may seem daunting, but we at Fiji Airways have proven time and again that nothing is impossible when we set our minds to it.”
