A project that was rolled out in December 2019 by the Fiji Revenue and Customs Service (FRCS) has finally been completed.
The FRCS announced the completion of its digital online system (taxpayer online service (TPOS) for Fiji’s taxpayers on Wednesday.
In a media statement, FRCS chief executive officer Mark Dixon acknowledged that the new system still required important additional enhancements and improvements.
He said therefore they had established a collaborative “tiger team” comprising staff, members of the Fiji Institute of Accountants and business representatives to work together to agree what enhancements/improvements are required and to agree the priority for fixing.
With the TPOS coming fully online, the Mr Dixon said it not only aimed to enhance taxpayer experience, but also provide a platform to improve the ease of doing business in Fiji.
Mr Dixon added that FRCS was focused on providing excellent customer service and taxpayers requiring assistance should seek help from the service.
“It is very important that people take tax compliance seriously. Our data now enables us to track those that are not compliant.”
But I want to remind every single person in Fiji that it is a civic duty and responsibility to pay your fair and equitable amount of tax. We want to make that easy.
It is important for Fiji that people are compliant because obviously, those tax revenues support our government to make really important changes through the national budget, to infrastructure, to health, to education and all the other government priorities.
“So, we want people to be compliant and our job is to make that easy, but hard for people not to be compliant. We’re going to continue that journey,” Mr Dixon said.
Mr Dixon attributed the successful completion of the digitisation project to the hardworking and dedicated FRCS team, its implementation partner Invenio Business Solutions and the stakeholders who continuously reviewed and provided feedback on the various tax processes before implementing it online.
