Fiji’s consumer watchdog has renewed warning to members of the public relating to rental car services following receipt of what it describes as serious complaints of aggressive and unethical behaviour by rogue rental car companies.
While the Consumer Council of Fiji has revealed receiving 163 complaints relating to rental car services since 2020 with a combined value of more than $97,000, it added the recent nature of complaints had grown more troubling.
Council chief executive Seema Shandil said a key concern was the delay of refunds and exploitation of consumer trust.
“Many operators are refusing to return bonds on time, instead withholding them indefinitely under the pretext of waiting for traffic fines, leaving consumers financially stranded for months,” Ms Shandil said in a statement.
“Reports describe rental company staff who are evasive, verbally abusive, and entirely dismissive of complaints.
“Another recurring issue is the refusal by some operators to issue receipts or written agreements.
“Without documentation, consumers are left vulnerable, unable to prove terms or challenge unexpected deductions.
“These shady practices go hand in hand with a wider lack of accountability in how vehicles are maintained.”
Ms Shandil cited a recent case where a consumer hired a vehicle that broke down the next day, and was told to carry out repairs at his own expense with a vague promise of reimbursement.
She said the customer had yet to be compensated despite providing receipts.
“It is unacceptable that consumers are being treated in such a disgraceful manner, from being ignored and harassed to being denied refunds or made to pay for repairs on poorly maintained vehicles.
“These operators are taking advantage of weak enforcement and a lack of consumer awareness, and it must stop.
“Together with the LTA (Land Transport Authority) and the Fiji Rental Car Association, we will continue to take strong action against those who repeatedly flout consumer protection laws.”
Ms Shandil advised consumers to be cautious when hiring vehicles, to insist on proper documentation, avoid informal cash transactions, and verify that the business is licensed.”
