WHEN guests arrive at the Coral View Resort at Taweva Island in Yasawa, they would be greeted with by a warm ‘bula’ smile.
That is Nancy Naivaluwaqa, the resort manager of the 3-star resort offering a stunning natural beauty, warm hospitality and an ideal tropical gateaway for all travellers.
Originally from Waivou Village in Rewa, Ms Naivaluwaqa has been serving in the hospitality industry for more than 30 years, starting her career at Suva’s iconic Grand Pacific Hotel.
After leaving GPH, she decided to take a leap of faith and progressed her career with Wakaya Island Resort for 15 years.
It was at Wakaya where she experienced the working life in the resorts based in the islands.
She has also worked in the resorts at Malolo until today where she is now based in Yasawa for the past eight years.
“The excitement of my work is mostly meeting people especially people from different countries,” she said.
“I have met people that are billionaires, and also some celebrities during my time at Wakaya.
“And mostly are the families and people that have been coming to Fiji from different countries.”
Ms Naivaluwaqa is an expert in the reservations, sales and marketing field having specialised in these areas during her career.
“I would make bookings for visitors that come into the country, sell the product of the resorts where I’ve worked, Wakaya Island I was in the reservations and in Malolo area for events.
“I have managed resorts in Malolo as well.”
Now being the resort manager for Coral View, Ms Naivaluwaqa is in-charge of more than 23 staff.
“And making sure that every visitor that visits the place enjoy themselves and have a good relaxation out here in Fiji.
“We do not have much to offer, but the place is spiritually aligned to receiving a guest whenever they come here, feel the true friendliness of our Fijian staff and welcoming them to our shores.”
While working on an island resort can be relaxing, according to Ms Naivaluwaqa it also has its challenges.
“First working on an island is missing home, and secondly is the city life and facing different bosses.
“And also, different guests with their different needs and wants when they arrive. Their expectations when they visit the place that is a challenge I face during my hospitality career.”
Her advice to those who want to join the tourism and hospitality industry is “just be yourself”.
“Always keep that smile on your face and show that you are a true Fijian with that hospitality you are born with.
“And ensure that you put God first in everything that you do.”
