International vehicle rental company Hertz has opened its customer service outsourcing outlet in Lautoka, to be managed by Centrecom.
Deputy Prime Minister and Minister for Trade, Cooperatives, SMEs and Communications, Manoa Kamikamica launched the outsourcing centre this week.
“It is also pleasing to see that this office is committed to serving Hertz — one of the largest rental car companies in the world, with offices in over 150 countries worldwide — which has chosen to out source its customer service support to Fiji, through Centrecom,” he said.
“Having to see such global brands out source to Fiji shows the potential of Fiji to provide around the clock support to the United Kingdom and US markets.
“This is a testament to our ability to maintain high standards and meet the demands of our global partners, like Hertz. The ability to serve clients from different time zones demonstrates our adaptability and readiness to meet the demands of the international b
usiness community, and therefore, this partnership exemplifies the confidence and trust that international corporations place in the capabilities and potential of our nation. “It is particularly noteworthy that Centrecom’s Lautoka office is operating at night, catering to new international markets.”
Mr Kamikamica said this expansion by Centrecom not only broadens the horizons of the company, but also positioned Fiji as the contact centre hub in the region.
“Having Centrecom established in Lautoka, it signifies the potential of growing the BPO industry all over Fiji.”
