As part of ongoing efforts to respond to customers during this period of restricted movement, the Fiji National Provident Fund has continued to extend its customer service functions to its digital platforms, the latest being the activation of the live web chat facility.
FNPF acting CEO Viliame Vodonaivalu said while the Fund’s services had been reduced, the volume of queries via telephone, emails and social media had increased steadily.
“The demand on our services, especially for COVID-19-related queries, has been higher than expected,” Mr Vodonaivalu said in a statement issued this afternoon.
“We have been exploring alternative modes of communication, given the challenging times we are facing.
“The live chat facility on the FNPF website was activated to enable our stakeholders, who may not be able to reach us via telephone, email or on social media, to still be able to contact us if they have internet data on their devices.”
Customers have to visit the Fund’s website – www.myfnpf.com.fj – and tap the live chat icon on the bottom right of the home page; and they will be linked up to the team who will assist with their queries.
Mr Vodonaivalu said the Fund had received more than 7000 messages since the platform was activated last Monday (May 24).
“We continue to plead with our stakeholders to bear with us because there may be slight delays due to the high number of queries we are receiving.
“Our website and social media pages also contain a lot of information which members, pensioners and employers can utilise without having to access our contact services.”
The live chat is operational on Monday to Friday from 8.30am to 7pm.
