The Consumer Council of Fiji has sounded a warning to Fijians interested in applying for the Pacific Engagement Visa Ballot offered by the Australian Government not to be duped by consultants offering to assist in preparing their applications.
This warning follows concerns about some consultants who are charging consumers for their services.
According to the council, a particular agency has been posting social media ads of their services that cost each applicant $80 with the promise of a “life-changing experience”.
Council CEO Seema Shandil said the misleading advertising by some agencies was creating false hope for applicants.
“Applicants deserve full transparency,” said Ms Shandil.
“We have seen cases where people are led to believe that paying a lump sum will secure them permanent residency, when in fact only a small portion of that payment covers the official ballot fee.
“The rest is a consultancy charge, and entry into the ballot alone does not guarantee a visa.
“If you are paying a consultant, you should know exactly how much of your money is going towards their services and how much, if any, is being paid to the relevant authorities.”
She said more importantly, consumers must be told upfront that success in the ballot is only the first step, and further application fees would apply.
The council is calling on visa consultancy agencies to clearly disclose all costs in writing and explain the process in plain language so that consumers can make informed decisions.
“By managing client expectations from the start, consultants can build trust and prevent misunderstandings that could damage their reputations.
“Consumers who believe they have been misled about visa fees or the application process can contact the council on the toll-free number 155 or email compaints@consumers.fiji.org for assistance.”