I reported a faulty line to the telephone company in Suva and it took them almost five weeks to attend to the fault. During this time there was no telephone service and intermittent access to the company’s internet service.

After repairs the landline worked for two days and lapsed into exactly the same problem now with no services at all available.

I do not mind if they are busy on other jobs but my question is whether they would waive the fixed monthly charges on the telephone?

Also whether they would reallocate to the next month the data that is left over at month end, which would be forfeited because of lack of access to internet because of the faulty line?

Can I have some answers from the company?