WE refer to your letter titled ‘No power on Christmas’ published in The Fiji Times, ‘Your Fiji Your Say’ on Monday, December 28, 2015, by Rajnesh Narayan.

We sincerely apologise to all valued customers for the power outage in the Naboro to Deuba corridor on Christmas Day. There was a vehicle accident in Naboro which brought down an FEA power pole and with it the 11,000volts and 33,000volts power lines.

This power outage happened at 11.43am on Friday, December 25, 2015. We were able to restore power supply to 50 per cent of the affected areas surrounding Deuba by 1.40pm. Power supply was fully restored to the remaining areas by 7.56pm on the same day.

The FEA sincerely apologises for any inconvenience caused to all our valued customers which is beyond our control.