THE Fiji Revenue and Customs Service officially opened its refurbished office on Tavewa Avenue in Lautoka last Friday, aimed at bringing essential services closer to the communities of Lautoka and the wider Western Division.
Officiating at the event Prime Minister Sitiveni Rabuka said the occassion marked more than the commissioning of a modern facility.
“It represents a deliberate and strategic investment by Government in strengthening public institutions to better serve our people, support our economy, and uphold the principles of good governance, accountability, and transparency,” he said.
“At its core, this initiative reflects our commitment to building a responsive, accessible, and people-centred public service, one that meets the evolving needs of all Fijians.
“In support of Government’s objective of streamlining policy and delivery systems, we are also taking a more strategic view of how key institutions—such as the Fiji Revenue and Customs Service—are positioned to respond to an increasingly complex and dynamic operating environment.”
Mr Rabuka added the establishment of the Lautoka Office reflects Government’s continued commitment to decentralising public services and ensuring that development was inclusive and accessible.
“For too long, access to key government services has required unnecessary travel and cost for many of our people,” he added.
“This new facility directly addresses that challenge by bringing essential services closer to the communities of Lautoka and the wider Western Division.
” This Office will:
– improve accessibility and efficiency of taxpayer services;
-support digital transformation, including self-service platforms and taxpayer education;
-enhance the overall service experience for individuals and businesses; and
– strengthen frontline engagement between Government and the people.
Mr Rabuka said decentralisation was not simply about physical presence but it was about ensuring that every Fijian, regardless of location, has equitable access to Government services and opportunities.
“Strengthening institutional presence in Lautoka directly supports Government’s vision for balanced regional development, reducing over-concentration in urban centres and unlocking economic potential across all divisions.
“The FRCS Lautoka Office will therefore serve as a critical enabler of economic activity, facilitating trade, supporting businesses, and strengthening compliance within one of Fiji’s most dynamic growth corridors.”
