BANK of South Pacific (BSP) is making an investment of a little more than $600 million over the next several years as part of its ‘Modernisation for Growth’ program.
BSP Group chief executive officer Mark Robinson said that would be carried out across the region in technology, digital channels, operational resilience and talent development.
For their retail customers, Mr Robinson said the program would include the introduction of a concierge app in bank branches – the first in the Pacific – that aim to reduce their branch wait times. He said other improvements would include further branch upgrades, new branches and further modernising their digital channels.
“We’re also bringing next generation infrastructure to BSP. These include new ATMs. Quite interestingly, we started in PNG and is a deposit taking ATM and there’s been a massive success, and we’re rolling them out across the Pacific,” Mr Robinson said at the celebration of insurance subsidiary BSP Life’s 150 years celebration held at the GPH in Suva on Wednesday evening.
He said they would introduce automated cash counting machines that will save time for both staff and customers.
“We’re upgrading our EFTPOS terminals, which enable fast and more convenient payment experiences, which is particularly important in Fiji and other countries who have many visitors who come and use our payment devices.”
For businesses, Mr Robinson said they had also launched business banking for small and medium sized enterprises.
He said that was going very well and would also be rolled out across the South Pacific beginning this year. While acknowledging its 700-plus highly skilled and hardworking staff in the country, Mr Robinson said their strength was also reflected in the bank’s largest loan portfolio ever, passing the $3billion mark last year.
“For our part, BSP scale in Fiji allows us to deliver a wide range of services to our customers. Let me say, however, that businesses don’t grow because they have a long history or because they’re big. They grow because they change. They change in order to better serve the customers that we have, and reflect the environment that we operate in, and our customers’ expectations.
“The ones that change, change with a purpose. For us, change is by delivering on purpose to champion prosperity for Fiji and the South Pacific.”
