Insurance service provider Life Corporation of India (LICI) Fiji has scanned and stored digital copies of some 90,000 to 100,000 physical policy files as the institution now work towards automating its entire operations.
Papers and documents scanned belongs to policy holders, some having held their policies dating back to the company’s inception in 1956.
It has been established that the LICI team has scanned one million papers in less than eight months.
LICI Fiji manager Human Resources Vivek Prakash said the physical papers were gone and all services were now done looking at the digital images of the policy dockets.
“We have historical documents because our contracts are of a longer period of time, so we have to keep those documents like the policy bonds with us and other correspondence done with the customers to keep that thing in a paper format earlier, as well we used to keep it in hard copies,” Mr Prakash said.
“Now implementing all these digital projects, everything is digitised which has enabled us to service any request in a very shorter period of time.
“The turnaround time from the customer’s request to the delivery has reduced significantly, which is instrumental and this is a testament of our commitment towards the people that we are working hard to achieve the expectations of the policy holders, which is our objective also.”
He said every document, though old, were important until the final payout for that policy.
This process was still continuing with the remainder of the documents.
Mr Prakash said during the last two to three years in the automation work, the company had also introduced and implemented its e-policy.
He said policy holders were now sent the digital copies of their policy bonds.
“It has been a very success story, we have got a good feedback from our policy holders, now they are very happy that the policies they are getting right at the time of completion, they are getting an email in which the policy bond is there with all the information and important terms and conditions.”
