Network problems and faulty redeem machines continue to disrupt the use of the e-Transport card system, with commuters saying technical issues often disrupt their travel plans.
Kaminieli Noke of Cautata, Bau in Tailevu said network and machine failures were problems he frequently encountered.
“Issues with redeeming my card on the bus when the machine is not working, driver told me to get off and find a place to redeem my card,” he said.
Vanueli Senibauvoro of Vunidawa in Naitasiri said network related issues also affected top-ups.
“On one occasion, I topped up my card, but the balance did not reflect on my card when I tried to redeem in the bus,” he said, raising concerns about the system’s reliability.
Members of the public said the ongoing network and machine failures highlighted the need for more reliable systems and better maintenance of redeem machines.
“Improving network coverage and ensuring machines at both buses and top-up booths are consistently operational will be more convenient. If not they should allow us to use cash on occasions where the machine doesn’t work or network is slow.
“This should be allowed for us who live far from town with poor network coverage as we are the ones that suffer the most,” said Elisabeta Maopa of Lokia in Rewa.
Last week, the Fiji Bus Operators Association announced it would begin enforcing a strict ‘No Card – No Ride’ policy beginning yesterday, shutting the door on cash payments and requiring all passengers, including school children to board only with a topped-up eTicketing card.
The move was aimed at transitioning to a cashless bus system, the operators saying they have accommodated passengers long enough during the upgrade period.
