TWENTY people graduated from a pioneering curriculum developed by boutique consultancy Solved Fiji in an effort to expand the country’s knowledge processing outsourcing (KPO) and information technology outsourcing (ITO).
The 12-week pilot course provided hands-on training in high-demand areas such as artificial intelligence (AI) fundamentals, web design, online marketing and digital development.
Solved Fiji director Janice Nand said they launched the program to empower young Fijians to step confidently into high-value digital roles, while helping local businesses grow and be able to compete globally.
“These graduates are equipped to drive Fiji’s move up the outsourcing value chain, a win for our youth, our businesses and our economy,” Ms Nand said.
In her address at the graduation, Australian High Commission First Secretary Emily Wilson acknowledged the efforts to equip Fijians with practical skills to meet the growing global demand for higher-value specialised outsourcing services.
“Australia, through MDF (Market Development Facility), has been a long-standing supporter of Fiji’s outsourcing industry. We’re proud to back initiatives that build skills, create jobs and drive inclusive growth in Fiji,” Ms Wilson said.
“This curriculum shows how innovation and partnership can unlock real opportunities for Fijian communities and businesses.”
Graduate Ilisaveci Volaumaitoga said over the 12 weeks, they had gained a lot of knowledge and skills.
“For example, we explored how AI tools can enhance efficiency not only in the outsourcing industry but also in fields such as education, finance tourism and healthcare,” Ms Volaumaitoga was quoted as saying in a joint MDF-Solved Fiji statement.
She said there were moments of challenges but managed to keep going through teamwork and a positive spirit.
According to the statement, Fiji’s outsourcing industry had contributed approximately $235million annually to the economy, with employment tripling since 2018 to more than 8000 professionals.
It said despite a steady supply of graduates and urban job seekers, many still lacked the technical skills needed for KPO and ITO roles.
As part of the program, Solved Fiji will support the graduates with direct industry placements in outsourcing companies in Nadi and Suva.
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Note: This article was first published under the headline: KPO-ITO pilot course – Graduates equipped to drive outsourcing value chain in Page 18 of the print version of The Fiji Times dated Saturday, October 18, 2025
