Guernsey airline Aurigny has moved its call centre to Fiji, the BBC has reported.
Guernsey is one of the Channel Islands in the English Channel near the French coast and is a self-governing British Crown dependency.
BBC reports the airline the confirmed Fijian call centre company, MindPearl had been operating on the airline’s behalf since January.
It said changing its call response team from in-house to the Fijian company was working to “improve the quality of service” and reduced costs which would “keep air fares lower for islanders”.
“We understand our community values hearing a familiar voice on the end of the line,” said Aurigny’s acting customer experience head Clive Action.
He added since the call centre had been moved to Fiji, there had been a 90% reduction in call waiting times.
“However, we also know that what matters most in those moments is getting through to someone who can help as quickly as possible.
“It’s a change that allows us to serve islanders here at home better.”
