Post Fiji will soon provide opportunities to small and medium enterprises to use their call center platform.
Chief executive officer Dr Anirudha Bansod revealed this while celebrating the second anniversary of their in-house call center yesterday.
“In terms of the future of Post Fiji’s call center what we really wanted is, we have covered our own products and services, it’s time for us to give these services to the SMEs.
“Today when SMEs think about Call Centers, they always think about the big organisations and their charges which are naturally very high.
He said they wanted to give SMEs the opportunity to make use of the staff and resources available with their call center.
He said customer service was required by each and every organisation including MSMEs.
Dr Bansod urged SMEs to come on the Post Fiji’s platform as the organisation would provide efficient and competitive pricing structures so that the business sustainability was constant for the owners.
“BPOs have a huge potential into the Fijian market because of the culture, the accent which is very unified there,” he said.
“Fijians have a very good accent which can merge easily with any western community and that is the strength of BPO in Fiji.”
Dr Bansod said they would get around 5000 to 6000 calls per month for various products and services.
Call center team leader Ashneel Kumar said one of the common calls were enquiries about missing mails.
He said during COVID shipments from international countries were not on time which resulted in the delays on receiving the mails.
So that’s why customers will keep on checking their mails because they have the expectations that it will arrive in the country within a certain number of days.
