More than 110,000 taxpayers are now captured on the Fiji Revenue and Customs Service (FRCS) newly completed taxpayer online services (TPOS).
The new system offers 24/7 services, where taxpayers can access their accounts, statements, and business license applications online, according to a statement from invenioLSI, the world’s largest SAP consultancy for public sector and implementation partner for FRCS’ SAP solution.
The new TPOS is run on SAP S/4HANA software, which provides an industry-specific solution for tax and revenue management.
“Currently, 113,331 taxpayers have signed up to the self-service platform.
This is a substantial increase from the same period in 2022 when the total number of users was 72,005.
With full implementation, more taxpayers are expected to sign up to use the online portal,” invenioLSI CEO Nader Tirandazi said.
“invenioLSI is thrilled to have supported FRCS with this monumental transformation.
The new platform is a game-changer for both taxpayers and the Fijian government. FRCS now has a solid digital core to enhance tax compliance and benefit Fiji’s trade environment. As a result, FRCS can now build future innovations with ease and operate as a modern data-driven tax authority,” Mr Tirandazi added.
FRCS chief executive officer Mark Dixon said the project was one of the most complex and largest digitization projects ever undertaken by FRCS.
“Our entire approach is to make it easy for people to be compliant and harder for them not to be. Our data and risk engines now enable us to track those that are not compliant,” Mr Dixon said.
The platform is designed to encourage higher levels of voluntary taxpayer compliance, resulting in increased revenues for the government and is expected to contribute positively to the ease of doing business in Fiji.
“Now that we have all our key processes within the tax administration service that’s available on the portal, it becomes a digital one-stop-shop so you can access multiple services, request for information, and you’ll be able to get that without having to physically visit our office,” said head of the TPOS project Emily Yalimaiwai.
The TPOS also includes workflow-driven operations and automated functions, and integration with ministries, banks, and other third parties.
Its implementation marks a significant milestone in FRCS’s digitisation journey, with the TPOS platform set to pave the way for a more seamless and convenient taxpaying experience in Fiji.
