Word of caution for customers

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Vodafone Fiji’s MPaisa digital wallet is poised to transact more than $3 billion annually. Picture FT/File

Vodafone is urging its M-PAiSA customers to be vigilant and be cautious before they disburse funds to anyone.

This comes as numerous complaints have surfaced online regarding M-PAiSA customers being scammed into sending large sums of money to unknown individual and have difficulties in getting those funds back.

Responding to queries from this newspaper Vodafone urge customers to be cautious when receiving unsolicited messages from someone asking for financial assistance, especially if the request is unexpected or seems out of character.

“Scammers often play on emotions by creating urgent situations, some scammers have even pretended to be involved in an accident or having a family emergency to make the situation desperate, so you feel merciful towards them,” it stated.

“Take your time to investigate their request thoroughly before you send any money.”

Vodafone insist customers do not share their sensitive personal information, such as your PIN and OTP or identification documents, without first verifying the request is legitimate.

“If you decide to help someone, use secure payment services, and avoid sharing your payment information through unverified channels.”

It further said impersonation scams could take various forms, including emails, text messages, or social media messages from individuals claiming to be friends, family members, or acquaintances. They often create a sense of urgency, making it seem like immediate financial assistance is required because they are in dire need.

“If you suspect that you have been targeted by an impersonation scam or have encountered fraudulent activity, report immediately to the police of the service provider so that awareness can be made to protect others from falling victim to such scams.”